{"product_id":"phalaenopsis-u2-6-tissue-culture-1-plant-bag","title":"Phalaenopsis (U2-6) Tissue Culture (1 plant\/bag)","description":"\u003cp\u003e🌿 Shipping, Guarantee \u0026amp; Refund Policy\u003c\/p\u003e\n\u003cp\u003eShipping \u0026amp; Packaging\u003c\/p\u003e\n\u003cp\u003e- We carefully pack every order in a foam box and wrap it with aluminum foil to help protect the plants from extreme temperatures during transit.\u003cbr\u003e- Estimated delivery time is 7–12 business days.\u003cbr\u003e- We guarantee that your order will be shipped in healthy condition.\u003cbr\u003e- Small contamination spots on the agar are normal and do not necessarily affect the plant's ability to grow.\u003c\/p\u003e\n\u003cp\u003eBefore Purchasing\u003c\/p\u003e\n\u003cp\u003e- Tissue culture plants require proper acclimation after being removed from the agar.\u003cbr\u003e- Please read our acclimation guide and prepare your growing materials before purchasing.\u003cbr\u003e- Customers are fully responsible for the acclimation process and all plant care after delivery.\u003cbr\u003e- Plant survival depends on proper care and growing conditions.\u003cbr\u003e- Every plant is unique. Minor differences in size, color, leaf shape, and variegation are normal.\u003cbr\u003e- Variegation in mature growth cannot be guaranteed, as it depends on genetics and growing conditions.\u003c\/p\u003e\n\u003cp\u003eOrder Cancellation\u003c\/p\u003e\n\u003cp\u003e- Orders may be canceled before they are shipped.\u003cbr\u003e- If you accidentally place an order, please contact us as soon as possible.\u003cbr\u003e- Refund processing times are determined by Etsy's payment system and your payment provider. \u003c\/p\u003e\n\u003cp\u003eArrival Guarantee\u003c\/p\u003e\n\u003cp\u003e- We guarantee that your plants will be shipped healthy.\u003cbr\u003e- If your order arrives severely damaged or Dead on Arrival (DOA), please contact us within 24 hours of delivery and provide:\u003cbr\u003eAn unboxing video (required for all claims)\u003cbr\u003eClear photos of the unopened package\u003cbr\u003ePhotos of all plants received\u003cbr\u003eA photo of the shipping label\u003c\/p\u003e\n\u003cp\u003e*Failure to provide an unboxing video may result in your claim being declined.*\u003c\/p\u003e\n\u003cp\u003eRefund \u0026amp; Replacement Policy\u003c\/p\u003e\n\u003cp\u003eWe may offer a replacement or refund if:\u003cbr\u003e- The package arrives with severe shipping damage that makes the plants non-viable.\u003cbr\u003e- Your claim is submitted within 24 hours of delivery with all required evidence.\u003cbr\u003e- After reviewing the case, we determine that the damage occurred during shipping.\u003c\/p\u003e\n\u003cp\u003eWe do not offer refunds or replacements for:\u003cbr\u003e- Plants that die after planting or acclimation.\u003cbr\u003e- Damage caused by improper acclimation or plant care.\u003cbr\u003e- Overwatering, underwatering, pests, diseases, or unsuitable growing conditions.\u003cbr\u003e- Heat, cold, humidity, or environmental stress after delivery.\u003cbr\u003e- Minor cosmetic damage such as bent leaves, small tears, bruising, or normal shipping stress.\u003cbr\u003e- Plants that are still alive and capable of recovery.\u003cbr\u003e- Minor contamination on the agar that does not prevent healthy growth.\u003c\/p\u003e\n\u003cp\u003eShipping Delays\u003c\/p\u003e\n\u003cp\u003e- We are not responsible for delays caused by USPS, UPS, customs, weather, or other shipping carriers.\u003cbr\u003e- Live plants may experience temporary shipping stress due to transit delays.\u003cbr\u003e- Shipping delays alone are not grounds for a refund or replacement if the plants remain viable.\u003c\/p\u003e\n\u003cp\u003eIncorrect Shipping Address\u003c\/p\u003e\n\u003cp\u003e- Buyers are responsible for providing a complete and correct shipping address.\u003cbr\u003e- Orders returned due to an incorrect or incomplete address are not eligible for free reshipping.\u003cbr\u003e- Additional shipping charges may apply for reshipment.\u003c\/p\u003e\n\u003cp\u003ePackage Left Unattended\u003c\/p\u003e\n\u003cp\u003e- Buyers are responsible for bringing their package indoors as soon as it is delivered.\u003cbr\u003e- We are not responsible for damage caused by prolonged exposure to heat, cold, rain, or other weather conditions after delivery.\u003c\/p\u003e\n\u003cp\u003eImport \u0026amp; Local Regulations\u003c\/p\u003e\n\u003cp\u003e- Buyers are responsible for ensuring that live plants are permitted in their state or local area before purchasing.\u003cbr\u003e- We are not responsible for orders affected by local import restrictions or regulations.\u003c\/p\u003e\n\u003cp\u003eProduct Selection\u003c\/p\u003e\n\u003cp\u003e- We will send photos of your plants 1–2 days before shipment for confirmation.\u003cbr\u003e- If you would like to select your plant, simply send us a message before your order is shipped.\u003c\/p\u003e\n\u003cp\u003eThank you for supporting our small business! We truly appreciate your trust. If you have any questions about acclimating your tissue culture plants, we're always happy to help.\u003c\/p\u003e\n\u003cp\u003eBy placing an order, you acknowledge that you have read and agree to this Shipping, Guarantee \u0026amp; Refund Policy.\u003c\/p\u003e\n\u003cp\u003eIf you would like to order tissue culture exotic plants, please leave a message for us via inbox. We will contact you within 24 hr. \u003c\/p\u003e\n\u003cp\u003e***Some areas might not see some of our listings due to the restricted area of the regulations.\u003cbr\u003ePlease access any listing where you can make a payment and let us know. We will use that listing so that you can make the payment. Sorry for the inconvenience, and thank you so much for your understanding.*** \u003c\/p\u003e","brand":"Newyear Garden","offers":[{"title":"Default Title","offer_id":52024575033661,"sku":"OR022","price":5.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0881\/7587\/0269\/files\/IMG_3150.jpg?v=1784882428","url":"https:\/\/www.newyeargarden.com\/products\/phalaenopsis-u2-6-tissue-culture-1-plant-bag","provider":"Newyear Garden","version":"1.0","type":"link"}